“Your partner in cross-border ecommerce: seamless logistics, storage, and global delivery solutions.”
“Simplify international shipping: all-in-one fulfillment for growing independent online stores.”
About Us
SiukRoad Cross-border ERP Platform, as an outstanding leader in the dropshipping service for independent sites, is committed to providing comprehensive and automated solutions for cross-border e-commerce businesses.
我们整合全球优质供应链资源，与可靠的产品供应商建立深度合作，确保品种多样、库存稳定，精准满足独立站点物资选品需求。依托先进的ERP系统，在订单管理、库存监控、物流货品等方面实现自动化处理，订单响应及时、发货迅速，让您的客户享受高效极速的收货体验。
在售后服务方面，我们拥有专业贴心的售后团队，每周7天、每天24小时待命。无论是系统运行问题、订单异常处理，还是物流跟踪查询，我们都希望为您提供全方位及时有效的解决我们关注客户反馈，以积极主动的态度不断优化服务流程和质量，确保您在我们平台的使用过程中无后顾之忧。
专业的数据加密技术，保障交易和信息安全。多维度数据分析助力运营决策，洞察市场趋势和消费者行为，为独立站精准营销和持续发展提供充足支撑。选择我们，开启跨境电商轻松运营支撑旅程，共创全球商业辉煌。
Technical Team
The SiukRoad technical team consists of 50 elites, covering professionals in multiple fields such as architects, programmers, testers, and operation and maintenance experts. The architects draw up the blueprints, the programmers write high-quality code, the testers conduct strict checks, and the operation and maintenance experts ensure stable operation.
Most of the team members graduated from renowned universities in relevant majors, and on average, each member has more than 5 years of technical experience. The core members even have over 10 years of in-depth experience in cross-border e-commerce technology and are well-versed in the industry’s pain points and trends.
Adhering to the concepts of “innovation, efficiency, collaboration, and security”, the team uses cutting-edge technologies to build a cross-border ERP platform. It explores functional optimization through innovation, improves the development speed with efficiency, overcomes difficulties by means of collaboration, and builds a solid data barrier based on security, thus helping cross-border enterprises to thrive.
Supply Chain Team
The SuikRoad supply chain team, consisting of 100 members, is a solid pillar of the cross-border business. The team structure comprises two core forces: product selection and procurement.
The product selection team has an in-depth insight into global consumption trends, using big data to analyze popular demands in various regions and explore niche potential categories. From trendy fashion items to household goodies, they screen out products that are both trendy and profitable. The procurement team, based on the product selection results, rigorously selects high-quality suppliers worldwide. Through on-site inspections and business negotiations, they ensure obtaining high-quality goods at the best prices and efficiently coordinate logistics and warehousing links.
Adhering to the concept of “precise product selection, efficient procurement, and collaborative win-win”, it provides one-stop supply chain services. It accurately matches market demands with product supplies, efficiently completes the procurement process, and closely follows up from order placement to warehousing. It collaboratively cooperates with partners, shares resources and market information, and jointly copes with challenges, creating a stable, flexible, and efficient supply chain ecosystem for cross-border e-commerce enterprises, helping them ride the waves in the global market and maximize commercial value.
After-sales Team
The SiukRoad after-sales team is the core force for ensuring customer satisfaction. The team consists of customer service representatives, technical support staff, and complaint handling specialists.
Customer service representatives are available online 24 hours a day, 7 days a week. They respond promptly to customer inquiries and provide basic services such as order tracking and logistics inquiries. Technical support staff focus on solving the technical problems that customers encounter when using the platform. They ensure the smooth operation of the system through remote assistance or on-site services. Complaint handling specialists, adhering to the principles of fairness and efficiency, conduct in-depth investigations into customer complaints, actively coordinate resources to solve problems, and feed back the results.
The team adheres to the service concept of “customer first, rapid response, and continuous improvement”. With an enthusiastic and professional attitude, they go all out to help customers solve problems and are committed to turning every after-sales issue into an opportunity to improve service quality, aiming to create an outstanding after-sales experience.
